Shipping policy

Thank you for choosing Aqua Cleanse for your retail and distribution needs. We are committed to providing a seamless and efficient shipping experience for our valued B2B partners. Please review our shipping policy below to ensure you’re fully informed of our processes and timelines.

Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days. During peak seasons or special promotions, processing may extend to 5 business days.
  • Order Confirmation: You will receive a confirmation email with tracking information once your order has been processed and shipped.

Shipping Methods & Delivery Times

We offer reliable and efficient shipping options to ensure your order reaches you in a timely manner.

  • Standard Shipping: Estimated delivery within 5-7 business days, available for most orders across the UK and Europe.
  • Express Shipping: Estimated delivery within 2-3 business days, available for an additional fee and subject to availability.

Please note that delivery times may vary based on the shipping destination, carrier, and any external factors beyond our control, such as customs processing delays for international orders.

International Shipping

Aqua Cleanse is proud to serve B2B clients worldwide. For international orders:

  • Delivery Times: Estimated 7-14 business days, depending on the destination.
  • Shipping Costs: Calculated based on order volume, destination, and chosen shipping method.
  • Duties and Taxes: International shipments may be subject to additional customs duties, taxes, and fees, which are the responsibility of the recipient. Please consult your local customs office for more details on potential charges.

Shipping Rates

Shipping rates are calculated based on order size, destination, and chosen shipping method. For bulk orders or special shipping requests, please contact our team at [Your Email Address] for a custom shipping quote.

Order Tracking

Once your order has been shipped, an email will provide a tracking number. You can use this number to monitor the status of your shipment.

Shipping Terms & Conditions

  • Damaged Goods: We strive to ensure all orders arrive in perfect condition. Should any items arrive damaged, please contact us within 7 business days of receipt to arrange for a replacement.
  • Failed Deliveries: If a delivery attempt fails due to incorrect shipping information provided by the customer, Aqua Cleanse reserves the right to charge additional shipping fees to reship the order.
  • Lost Packages: In the rare event of a lost package, please contact us to initiate a claims process with the shipping carrier.

Contact Us

If you have any questions regarding our shipping policy or need assistance with an order, please contact our customer service team at adminenquiries@aqua-cleanse.com. We’re here to ensure your order arrives safely and promptly.